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DAMAGES
AND SHORTAGES
Is your order damaged, or is it incorrect in any way?
Please follow these simple procedures to guarantee quick
and efficient correction of your problem.
Shortages or incorrect fulfillment: If we've made
a mistake, we apologize for the inconvenience this may
have caused you. Please be assured that we will get it
corrected as quickly as possible. It is very important
that you contact us within 3 days of receipt of your order
so we can begin to resolve any problems. Once you contact
us, we will do everything we can to make sure your order
is completely and
correctly filled.
UPS
& USPS Damages: If you have received products
that are damaged, please contact us right away. It is
imperative that all of the packing materials and containers
be saved so we can determine what went wrong in shipping.
We will of course replace all confirmed damaged products
at no extra charge to you. In order to do this, we ask
that you please report all damages within 3 days of
receipt of your order.
UPS requires that the damaged merchandise as well as
the packaging be saved for a period of 5-7 working days
once we file the claim.
If
the merchandise and packaging are not saved for UPS
inspection, we cannot guarantee replacement of damaged
products. Further, if disposal of the products or packaging
is made before contacting us, we will not be able to
replace the products.
For
USPS sample orders, if the order was placed without
insurance during check out, we will not be able to replace
any missing or damaged order.
So, for your own protection and for efficiency with
problem resolution, please keep all packaging and damaged
goods. Once the claim has been investigated, we will
notify you to either dispose of them, or ship them back
to us for further resolution.
Thank you for your help and support in making sure our
products satisfy your needs and your expectations.
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